FAQ
WHERE CAN I RETURN PRODUCTS?
Before you return any product please get in contact with us. or call our service number 076 470 5148 . Our customer care will send you the return form.
HOW CAN I GET RID OF STRONG LEATHER SMELLS?
Leather is a natural product that can have a stronger smell, especially when it is new. However, this disappears automatically after a while. Our leather bags are also eco friendly tanned, as we do not want to use any environmentally harmful substances. Vegetable tanning does not completely neutralize odors. It helps to use the bag regularly, to air it out or to fill it with scented sachets. Another tip is to put the bag in a box of newsprint overnight, as the paper can absorb unwanted odors.
WHAT'S MY GUARANTEE?
Indian Cobbler Bags grants a 5-year warranty on the goods advertised with the guarantee promise. The period for calculating the warranty period begins with the invoice date. The manufacturer’s guarantee extends spatially . If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, grants one of the following services at his discretion: – free repair of the goods or – free replacement of the goods for an equivalent item (possibly also a successor model, if the original goods are no longer available). For further information Contact us.
ARE LEATHER BAGS WATERPROOF?
Leather is naturally water-repellent. However, it is not recommended to expose leather bags to direct moisture for long periods of time. If you want to make your leather bag a little more waterproof, you can treat it with waterproof sprays.
Shipping
Shipping and Order tracking
We use Swiss Post for shippment within Switzerland.
Shipping Time 3-5 working days with tracking code.
For international shipment we use DHL Express.
Shipping Time 3-7 working days with tracking code